Refund Policy

Last updated: [December 2025]

Thank you for shopping with Furnitnest.
Because we sell digital products, our refund policy is structured differently from stores that ship physical goods.
Please read the following carefully before making a purchase.

1. Digital Products Are Non-Refundable

All products sold on our website are digital downloads delivered instantly after purchase.
Once a file has been downloaded or accessed, it cannot be returned, and therefore we cannot offer refunds, exchanges, or cancellations.

This policy is in accordance with UK and EU consumer laws for digital goods.

2. Exceptions — When We May Issue a Refund

In rare cases, a refund may be granted if one of the following applies:

  • You purchased the same product twice by mistake

  • There is a technical error on our side preventing file access

  • The file is corrupted or missing, and we are unable to provide a corrected version

Refunds will not be issued for:

  • Change of mind

  • Wrong size purchased

  • Incompatibility with printing services or devices

  • Failure to read product descriptions before buying

For any concerns, please contact us and we will do our best to help.

3. Issues With Your Files

If you experience any issue with your files (such as download difficulty or formatting problems), please reach out to us at:

Email: contact@furnitnest.com

We will ensure you receive a working version of your purchased files.

4. Chargebacks & Unauthorized Disputes

Submitting a chargeback for a digital download that has already been delivered is considered fraudulent.
We reserve the right to contest such claims with proof of delivery (IP logs, timestamps, and download records).

5. Refund Processing Time

If a refund is approved, it will be processed back to your original payment method.
Processing time may vary depending on your bank or payment provider.

6. Contact Us

If you believe your situation qualifies for a refund or you need technical assistance, please contact us:

Furnitnest 
Email: contact@furnitnest.com
Phone: +447367068875
Address:
7, Coronation Road, Dephna House,
LONDON NW10 7PQ, United Kingdom